Effective	05MAR1999
Filed	03FEB1999
Filing Codes	I

NYK will promptly and fairly consider shippers' requests
and complaints and advise the shippers as to action taken
on such requests and complaints.

Requests and complaints may be made by filing with NYK a
statement which specifies that exact nature of the request
or complaint and the relief requested.  As used in this
document the phrase "requests and complaints" means any
communication requesting a change in tariff rates, rules or
regulations; objecting to rate increases or other tariff
changes; and protests against alleged erroneous billings
due to an incorrect commodity classification incorrect
measurement of cargo, or other implementation of the
tariff.  (Routine requests for rate information sailing
schedules, space availability and the like are not included
in the foregoing.)  Requests for reduced rates should give
details of commodity value, packing weight/measurement
ratio, prospective volume, proposed rate requested and all
other revelant details.

Requests and complaints of a general nature regarding
cargo moving via U.S. ports should be addressed to:

   John P. Ronan
   Mgr. Car Division
   NYK Bulkship (USA) Inc.
   150 East 52nd Street, 9th Fl.
   New York, NY 10022

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