Effective	29MAY2024
Filed	29MAY2024
Filing Codes	I

 
In compliance with 46 CFR 541.6(d), questions or requests 
for fee mitigation, refund, or waiver in connection with 
detention and demurrage billing should be directed to:
 
Name:  Bill Marston
Title: CEO
Phone: 847-427-1775
Email: bill@serviceshipping.com
 
Questions or requests for fee mitigation, refund, or waiver
in connection with detention and demurrage billing must 
include the following: 1) invoice number; 2) container 
number, 3) bill of lading number (or booking number, if 
applicable), 4) reason for dispute, for example, incorrect
free time; incorrect rate; incorrect date(s); or operational
issue; and 5) documentation supporting the reason for 
dispute.
 
Pursuant to 46 CFR 541.8, any request for fee mitigation, 
refund, or waiver in connection with detention and demurrage
billing must be submitted in writing within 30 calendar days
from the invoice issuance date. Service Shipping, Inc.
will attempt to resolve requests within 30 calendar days of 
receipt of such a request with the underlying billing party.
(This could be the VOCC, MTO or in cases of co-loading with 
the NVOCC they tendered the shipment to).
 

Table Of Contents