Effective	20SEP2025
Filed	18SEP2025
Filing Codes	I

Any Shipper may transmit his requests and complaints as
hereinafter defined to the Carrier or to any agent
acting for him in the Port of Loading, or the Carrier's
agents in the United States.
 
As used in this document, the phrase "Requests and
Complaints" means any communication requesting a change
in tariff rates, rules or regulations; objecting to rate
increase or other tariff charges; and protests against
erroneous billings due to an incorrect commodity
classification, incorrect weight or measurement of cargo,
or other implementation of the tariff.  Routine requests
for rate information, sailing schedules, space
availability and the like are not included in the
foregoing.

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